February 2019 – Present

Provide project management, process improvement, business optimization, and lean management studies. Most recently led a process improvement initiative regarding ticket handling for an IT service firm. Successfully reduced cycle time for ticket handling by 28% which resulted in more accessible information and enhanced support for clients. Increasing client satisfaction rating by .75 points in a 6 point scale.

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October 2018 – Present

Effectively manage the branch workforce in order to maximize utilization in order to fulfil our service delivery goals to clients and increase billable revenue as a branch. Act as the subject matter expert in workforce management for the branch leadership and assist in defining their ambition and strategy for transforming the workforce for future growth plans.

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February 2018 – February 2019

Introduced the Calgary market to the concept of monthly subscriptions for men's grooming! Built a modern barbershop in the heart of the entertainment district in Calgary to cater to the young professional. Serving over 450 clients a month and over 100 monthly subscribers. 

September 2016 – January 2018

Manage and coordinate the implementation of telecommunication products and services for the service delivery team. Commissioning over 100 projects for the Small Business and Hospitality team generating revenues of over $2 Million. Use of project management tools to ensure all areas of scope, scheduling, resourcing, communication, budgeting, and risk management are at optimal levels. Creating and maintaining comprehensive project documentations, plans and reports.

December 2013 – September 2018

Managed a team of multi-discipline engineers and technologist. Developed project scope, schedule based on customer requirements. Provided risk analysis reports, resourcing, contract negotiation, and vendor management services. Managed client accounts with projects related to residential construction, commercial build outs and public and private sector infrastructure assessments focusing primarily on reserve fund studies, building conditional assessments (BCA), and Building Exterior Visual Assessments (BEVA) reports.